Order Processing Time

All orders are usually processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next working day.

During high‑volume drops or sale periods, processing may take slightly longer than usual.

Shipping Locations

VELQO currently ships across India. Delivery availability might vary based on your pincode and courier partner coverage.

• Metro and Tier‑1 cities usually receive orders faster.
• Remote or non‑serviceable locations may have longer delivery timelines or limited options.

Estimated Delivery Time

Once dispatched, most orders are delivered within 3–7 business days depending on your city and courier service.

• Metro cities: 3–4 business days (approx.).
• Other locations: 4–7 business days (approx.).

These timelines are estimates; delays can occur due to courier issues, weather, festivals or local restrictions.

Shipping Charges

Shipping fees, if applicable, are shown clearly at checkout before you complete your order. Any free‑shipping offers or minimum cart value offers will also be highlighted on the website.

Order Tracking

Once your order is shipped, you will receive a tracking link or AWB number through email, SMS or WhatsApp (as applicable). You can use this to follow your shipment’s journey until delivery.

Incorrect Address & Failed Delivery

Please make sure your full address, pincode and contact number are correct while placing the order. If a delivery fails due to incomplete or incorrect details, re‑shipping may take extra time and may involve additional charges.

Damaged Or Open Package On Delivery

If your package appears damaged, tampered or opened at the time of delivery, please take clear photos and video before opening and contact us immediately.

Reach out via Instagram @velqo.shop or WhatsApp +91 9233668164 with your order ID and evidence.

Support & Questions

For any shipping‑related questions, delays or special requests, you can contact us on:

• Instagram: @velqo.shop
• WhatsApp: +91 9233668164