1. Introduction

These Terms & Conditions govern your use of the VELQO website and your purchase of products from our store. By accessing the site or placing an order, you agree to be bound by these terms.

If you do not agree with any part of these Terms & Conditions, please do not use the website.

2. Use Of The Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment of the site.

• You must not attempt to hack, attack or disrupt the website or its services.
• You must not use automated tools to place fake or fraudulent orders.

3. Product Information

VELQO aims to display product photos, descriptions and pricing as accurately as possible. However, small variations in colour, finish or minor details may occur due to lighting and screens.

Product availability is subject to change, and items may go out of stock without prior notice.

4. Pricing & Payments

All prices shown on the website are in Indian Rupees (INR) unless stated otherwise. Any applicable taxes or shipping charges will be shown at checkout before you complete the order.

• By placing an order, you confirm that the payment method used belongs to you.
• Orders may be cancelled if payment is not successfully received or verified.

5. Orders, Cancellations & No Return Policy

Once an order is placed, it enters the processing queue. Cancellations may only be possible if the order has not yet been packed or shipped.

VELQO follows a strict No Return, No Refund policy once the order has been successfully delivered. Please review all product details and policies before placing an order.

To request a cancellation or edit before dispatch, contact us as soon as possible on Instagram @velqo.shop or WhatsApp +91 9233668164 with your Order ID.

6. Shipping

Shipping timelines, charges and conditions are explained in our separate Shipping Policy. By placing an order, you agree to that policy as well.

7. No Returns & No Refunds

All sales made on the VELQO website are final. Products cannot be returned or exchanged after delivery, and payments are non‑refundable except where required by applicable law.

By placing an order, you confirm that you have read and agree to our No Return & No Refund Policy.

8. Intellectual Property

All content on this website, including branding, graphics, text and layout, is owned by or licensed to VELQO. You may not copy, reuse or distribute it without written permission.

9. Limitation Of Liability

VELQO is not responsible for any indirect, incidental or consequential damages that arise from the use of the website or from delays and failures beyond our reasonable control.

10. Changes To Terms

VELQO may update these Terms & Conditions from time to time. Updated versions will be posted on this page with a revised effective date.

11. Contact Information

For any questions regarding these Terms & Conditions, you can reach us at:

• Instagram: @velqo.shop
• WhatsApp: +91 9233668164